Help and Support
Frequently Asked Questions
Find clear answers about digital books, audiobooks, delivery, returns, and more.
Digital Books
How do I access my ebook?
Ebooks are delivered through BookFunnel. Follow the access link in your delivery email to read on your preferred device.
Audiobooks
How will my audiobook be delivered?
Your audiobook delivery instructions will be sent by email after purchase. Please check your spam or promotions folder if it does not arrive promptly.
Shipping
When will my order arrive?
UK delivery usually takes 7–10 days. International delivery usually takes 10–15 days. Tracking details are sent by email when available.
Returns
What is your refund policy?
If you need help with a return or refund, please contact us with your order details so we can review your request in line with our published policy.
Contact
How can I contact Silver Gravity Books?
Email us at info@silvergravitybooks.com and include your order number where relevant. We will get back to you as soon as possible.
Discounts
Where can I find discount codes?
Current discount codes and promotions are shared through the site banner when available.
Book Clubs
Can I place a bulk order for my book club?
Yes. Contact us with your title, quantity, preferred format, and delivery destination so we can discuss a bulk book club order.