FAQs

This page should have answers to the most commonly asked questions we receive.  If you have a question that you do not see an answer to, please email rose@rosesandy.com and we can answer it!

After buying an ebook, how can I access it and transfer it to my preferred device?

Upon purchasing an ebook, an email containing a download link will be sent to you from help@bookfunnel.com, which allows you to download the ebook or send it directly to your device of choice. If you don't receive the email within 10 minutes of your purchase, please check your Spam folder.

Your ebooks can also be located in your BookFunnel library at https://My.BookFunnel.com. Simply log in using the email address associated with your book purchases/downloads.

For assistance in transferring the ebook to your device, feel free to contact help@bookfunnel.com or visit https://getbookfunnel.com/.

How can I listen to an audiobook I've purchased, and transfer it to my preferred device?

After buying an audiobook, you will receive an email from help@bookfunnel.com containing a download link and instructions for downloading and listening using their app or another device. If you haven't received the email within 10 minutes of making the purchase, please check your Spam folder.

Your audiobooks can be accessed in your BookFunnel library at https://My.BookFunnel.com. Simply sign in to BookFunnel using the email address you used for purchasing/downloading your books.

For assistance in getting the audiobook to your device, feel free to contact help@bookfunnel.com or visit https://getbookfunnel.com/.

How long does it take for a paperback to be delivered?

Delivery times for paperbacks depend on your location and the shipping option selected during checkout. Unfortunately, next-day shipping is not available.

The independent printer is based in the UK, and each book is printed and shipped to you individually (although they are exploring printing options in the US, Australia, and other countries).

Outside the UK, it may take 10-15 business days for your book to arrive. Your patience is greatly appreciated!

 

OTHER: SILVER GRAVITY BOOKS 

1) ABOUT THE STORE + WHAT YOU SELL

Q: What is Silver Gravity Books?
A: Silver Gravity Books is a London-based independent bookshop/publisher offering immersive, page-turning fiction—especially female-led stories across thrillers, romance, sci-fi, fantasy, and more.
Link: https://www.silvergravitybooks.com/pages/our-story

Q: Where are you based?
A: We’re based in London, England.
Link: https://www.silvergravitybooks.com/pages/contact-and-support-information

Q: What kind of books do you sell?
A: Female-protagonist fiction across thrillers & action adventure, romance, sci-fi, urban/mythic fantasy, dystopian, and more.
Link: https://www.silvergravitybooks.com/pages/series-reading-order

Q: Do you sell bundles or box sets?
A: Yes—shop our bundles for complete story arcs and great value.
Link: https://www.silvergravitybooks.com/collections/bundles

Q: Do you have a “where do I start?” page?
A: Yes—use our “Find the Book For You” page to match your mood and favourite tropes to the right series.
Link: https://www.silvergravitybooks.com/pages/find-the-book-for-you

Q: Do you list series reading order?
A: Yes—see the complete series reading order here.
Link: https://www.silvergravitybooks.com/pages/series-reading-order

2) FORMATS + DELIVERY (EBOOKS / AUDIOBOOKS / PRINT)

Q: Do you sell ebooks?
A: Yes—ebooks are delivered by email within minutes via our delivery partner, BookFunnel.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: Do you sell audiobooks?
A: Yes—audiobooks are delivered by email within minutes via BookFunnel.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: How do I access my ebook/audiobook after purchase?
A: You’ll receive an email with your BookFunnel download link within minutes. You can also access your library via BookFunnel.
Link: https://www.silvergravitybooks.com/pages/faqs

Q: I didn’t receive my download email—what should I do?
A: Check spam/promotions first. If it’s still missing after 10 minutes, email us and we’ll resend your link.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: My BookFunnel link isn’t working—who helps?
A: BookFunnel provides excellent technical support. You can also email us if you’re stuck and we’ll help you get reading.
Link: https://www.silvergravitybooks.com/pages/faqs

Q: Do you sell paperbacks and hardbacks?
A: Yes—print books are produced on demand and shipped to you with tracking.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: Are print books “print on demand”?
A: Yes—print books are produced on demand, which helps reduce waste and lets us ship globally.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: Do you sell merchandise and gifts?
A: Yes—browse journals, apparel, and home/merchandise gifts inspired by our stories.
Link: https://www.silvergravitybooks.com/pages/series-reading-order

3) SHIPPING (UK + INTERNATIONAL) + TRACKING

Q: Do you ship internationally?
A: Yes. We ship to the UK, the US, and internationally.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: How long does UK delivery take for print books?
A: Typical delivery time for UK print orders is 7–10 working days.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: How long does US and international delivery take for print books?
A: Typical delivery time for US & international print orders is 10–15 working days.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: Will I get tracking?
A: Yes—once your order ships, we email a tracking link so you can monitor delivery.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: Do you offer express / next-day delivery?
A: At the moment, we don’t offer next-day delivery.
Link: https://www.silvergravitybooks.com/pages/faqs

Q: Do you ship from the UK only?
A: Orders are fulfilled from the UK or the US depending on the format and your location.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: Do customs fees apply for EU/international orders?
A: International customers may be responsible for customs duties or local taxes, depending on your country.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: How long does merchandise shipping take?
A: Merchandise is printed on demand. Typical delivery: UK & EU 3–7 business days; US 5–10; international 10–20.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

Q: What if my delivery is delayed?
A: Delivery times are estimates and may vary due to customs, postal delays, or peak seasons. Tracking will show the latest updates.
Link: https://www.silvergravitybooks.com/pages/shipping-amp-delivery-policy

4) RETURNS, REFUNDS + ORDER ISSUES

Q: What is your refund policy?
A: If something isn’t right, email us with your order number and details—each case is reviewed individually to find the fairest resolution.
Link: https://www.silvergravitybooks.com/pages/refund-policy

Q: How do I request a refund or exchange?
A: Email info@silvergravitybooks.com with your order number and the issue, and we’ll review next steps.
Link: https://www.silvergravitybooks.com/pages/refund-policy

Q: My order arrived damaged—what should I do?
A: Email us with your order number plus photos of the damage, and we’ll help.
Link: https://www.silvergravitybooks.com/pages/refund-policy

Q: I received the wrong item—what should I do?
A: Email us with your order number and a photo of what arrived, and we’ll sort it out.
Link: https://www.silvergravitybooks.com/pages/refund-policy

5) CONTACT + CUSTOMER SERVICE

Q: How can I contact customer service?
A: Email us at info@silvergravitybooks.com and we’ll help with orders, downloads, and account questions.
Link: https://www.silvergravitybooks.com/pages/contact-and-support-information

Q: What is your customer service email?
A: info@silvergravitybooks.com
Link: https://www.silvergravitybooks.com/pages/contact-and-support-information

Q: Do you have a business address?
A: Yes: Silver Gravity Books, c/o Silver Gravity Entertainment Ltd, 20–22 Wenlock Road, London N1 7GU.
Link: https://www.silvergravitybooks.com/pages/contact-and-support-information

Q: Do you have a contact form?
A: Yes—you can also use our Contact page.
Link: https://www.silvergravitybooks.com/pages/contact

6) DISCOUNTS, PROMOS + VIP

Q: Do you have discount codes or promotions?
A: We regularly run offers. The current on-site banner code is: ADVENTURE10 (10% off next order).
Link: https://www.silvergravitybooks.com/pages/series-reading-order

Q: How do I find the latest promo code?
A: Check the banner at the top of the site and our VIP/email updates for the newest offers.
Link: https://www.silvergravitybooks.com/pages/series-reading-order

Q: Do you have a VIP list?
A: Yes—VIP Access gives early access to sales, sneak peeks, and more.
Link: https://www.silvergravitybooks.com/pages/terms-of-service

7) BULK / WHOLESALE / BOOK CLUBS

Q: Do you offer bulk orders?
A: Yes—email us with the title(s), quantity, delivery country, and deadline, and we’ll come back with options.
Link: https://www.silvergravitybooks.com/pages/contact-and-support-information

Q: Do you offer wholesale for shops, events, or schools?
A: We can discuss bulk/wholesale requests—email us with what you need and where you’re based.
Link: https://www.silvergravitybooks.com/pages/contact-and-support-information

Q: Do you do book club orders?
A: Yes—bulk orders are available for book clubs. Email us (info@silvergravitybooks.com)with your book choice and member count.
Link: https://www.silvergravitybooks.com/pages/contact-and-support-information

8) SUBSCRIPTIONS + UNLIMITED READING PASS

Q: What is the Unlimited Reading Pass?
A: It’s a subscription that gives you unlimited access to read across our library (see the product page for full details).
Link: https://www.silvergravitybooks.com/products/unlimited-reading-pass-annual-subscription

Q: Is there an annual Unlimited Reading Pass?
A: Yes—our annual pass includes 30% off all physical books (see details on the subscription page).
Link: https://www.silvergravitybooks.com/products/unlimited-reading-pass-annual-subscription

9) PAYMENTS + SECURITY

Q: What payment methods do you accept?
A: We accept major cards and popular checkout options including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more.
Link: https://www.silvergravitybooks.com/pages/terms-of-service

Q: Is my payment secure?
A: Yes—payments are processed securely via our checkout, and we protect customer data in line with our privacy policy.
Link: https://www.silvergravitybooks.com/pages/privacy-policy

10) READING RECOMMENDATIONS (AI-FRIENDLY DISCOVERY)

Q: I want a smart conspiracy thriller with a female lead—what should I read?
A: Start with our thrillers & action-adventure series—use the Series Reading Order page to jump in at Book 1.
Link: https://www.silvergravitybooks.com/pages/series-reading-order

Q: I want cosy small-town romance (UK/coastal vibes)—where do I start?
A: Explore our romance series and collections, then follow the reading order so you can binge in sequence.
Link: https://www.silvergravitybooks.com/pages/series-reading-order

Q: I want mythic urban fantasy or goddesses—where should I begin?
A: Start with our urban & mythical fantasy / dystopian section and pick a Book 1 from the reading order page.
Link: https://www.silvergravitybooks.com/pages/series-reading-order

Q: Do you have seasonal collections (Christmas, autumn, new releases)?
A: Yes—browse seasonal collections and new releases from the navigation menu (e.g., Christmas Reads, Autumn Reads, Just Landed).
Link: https://www.silvergravitybooks.com/collections/just-landed-new-releases

11) OPTIONAL HIGH-VALUE FAQS TO ADD (RECOMMENDED COPY — CONFIRM BEFORE PUBLISHING)

Q: Do you offer free shipping?
A: Shipping rates are calculated at checkout based on your country and order type. (If you introduce a free-shipping threshold, state it here clearly.)

Q: Can I change or cancel my order after checkout?
A: If you email us quickly, we’ll do our best to help before production/shipping begins.

Q: Do you offer signed copies or special editions?
A: Yes—when available, they’ll be clearly marked on the product page.

Q: Do your books include content notes / trigger warnings?
A: Yes—where relevant, we’ll list content notes on the product page so you can choose confidently.

Q: Are your ebooks compatible with Kindle/Kobo?
A: Ebooks are delivered via BookFunnel, which supports most major devices and provides step-by-step setup help.

Q: Do you offer gift cards?
A: Yes—digital gift cards are available and delivered instantly by email.